To receive your earnings as a creator:
Ensure you have connected your stripe account.
Navigate to the "Payouts" page in your account dashboard.
Review your available balance.
Request a payout by clicking the "Request Payout" button.
Follow the prompts to complete your payout request.
Please note that payout processing times may vary depending on your chosen payment method and location. Payments are usually delivered within 2-5 business days.
Payout Frequently Asked Questions
How long until I get paid?
How long until I get paid?
Marketplace orders are instantly eligible for payout once marked as complete. For campaign payouts, they become available for request 14 days after the brand marks the campaign as completed. Please note, this is time-sensitive on the 14th day, meaning the option to request won’t appear exactly at 12:00 am but will become available during the day. After requesting, Vidovo processes the payout within 7 business days, and funds will reach your account within 2-5 business days after processing.
Why does my payout say "Not Yet Eligible"
Why does my payout say "Not Yet Eligible"
If the payment says "not yet eligible", it means the payment is not yet available for the job. To ensure a fair delivery, payouts are available 14 days after a campaign has been completed to allow time to resolve any issues.
I completed a campaign, but I still don't see a payment option
I completed a campaign, but I still don't see a payment option
If you have delivered everything on-time to the brand, this usually means the campaign has not been marked as completed. The first step is to communicate with the brand as to why the campaign has not been marked as completed. If you have completed the task and the brand still does not mark it as complete, please contact Vidovo customer support and we will resolve the issue.
How do I change my payout information?
How do I change my payout information?
If you need to update your payout information (via Stripe), follow these steps:
In your dashboard, click the settings icon at the top right.
Select Settings, which will redirect you to the business settings page.
Under the Business section on the left side, you’ll find options labeled External Payout and Scheduling (or sometimes Bank Account and Currencies).
Here, you can edit and save new payout details.
Please note: Since Vidovo uses Stripe to manage payments, any changes will go through Stripe’s secure system. When you remove an account and add a new one, there is a 24-hour verification period for Stripe to securely remove the old information and verify the new account.